JANGKAR NAVY - Classic Furniture-Indonesian Factory Furniture and exporter Classic Furniture, Antique reproductions of traditional 18th century furniture , Classic Reproduction, Woven Furniture

WARRANTY

We warrant our furniture with the manufacture back-up warrantee. We also warrant that our products are free from defective materials and workmanship, which does not include any small cracks in the end grain of wooden furniture. Special condition may apply on products bought for general public or commercial use.

All of our products sold to the original owner are guaranteed for standard use. We offer warranty product. This warranty does not apply to damage resulting from accident, alteration, misuse, tampering, negligence, abuse, or normal wear.

100% Product Guarantee
If you're not satisfied with our product, let us know and we'll make it right. Within 10 days from our product arrive in your port , we'll gladly replace it in the next order , refund your money (excluding delivery and restocking charges*) or credit you for our other items. After 10 days items may be exchanged for the same product or for merchandise credit.

1.	Claims are allowed up to 1 (one) month from the date of arrival at the port of destination.
2.	Delay in claim submission will be reviewed on case by case basis.
3.	The purchase guarantee applies to claims against our product shipped to you with the following conditions : a. Wood failure resulting in the inability of the goods to be used, even after competent repair. b. Wood joints and/or connections are broken. c. Non wood hardware is missing or broken. d. Non wood hardware is rusty.
4.	All claims will be substantiated by photographs or digital images clearly showing the claim filed as per our purchasing guarantee. Verbal explanations need to accompany the submitted images for clarification. Photos or images may be sent by post or by email.
5.	Claims for problems are failure of non wood components to be substantiated by photographs or images in same manner as for wood claims.
6.	All claims will be processed within on week of receipt with a decision on claim given within 10 days of receipt.
7.	Any claim may be rejected if : a. The claim is not connected to purchasing & shipment data. b. The claim is late as per item 1 and 2 above. c. No photograph and / or digital image is supplied. d. No explanatory data is provided with the image to clearly explain the problem.
8.	Our guarantee is for replacement of goods or cash credit against future orders and does not include any other cost such as freight, re stocking or other charges.